Common questions about machine selection, ordering, installation, factory checks, consumables, and distributor cooperation.
Share the workpiece dimensions, material, surface condition, required finish, and output target. MASA can then recommend a suitable standalone machine or line configuration.
The minimum order quantity is 1 machine.
One standard machine typically takes 7–10 days after the deposit is received. Automated sanding lines usually take 45–60 days, depending on the layout and configuration.
Standard payment terms are 30% deposit and 70% before shipment by T/T. MASA does not accept letters of credit (L/C).
MASA usually quotes on FOB terms. CIF can also be discussed for the project.
No. MASA does not publish fixed machine prices because the quotation depends on the model, configuration, destination, and order quantity. Share the workpiece and production requirements to request a quotation.
The warranty period is about 12 months. For issues not caused by misuse or improper operation, MASA can provide replacement parts after review.
Installation support includes video guidance and English illustrated manuals. On-site engineer visits can also be arranged for larger customers.
Remote troubleshooting typically receives a response within 3–4 hours on working days.
Overseas delivery by air typically takes about 7 days.
Yes. Buyers can provide sample material for testing. Pre-shipment checks also include voltage testing, leakage-protection testing, material function testing with process presets, and appearance inspection.
Yes. Buyers can inspect the testing process by video or visit the MASA factory in person—the Manufacturing workshop and testing process is open to review.
Common control brands include LS and XINJE. CNC edge-profile machines may use Inovance servo systems, while pneumatic and motor components may include AirTAC and ZIK / Zi Guang.
Low-voltage electrics and sensors may include Schneider Electric, CHNT, and Autonics. Exact brands vary by configuration within the wider component scope MASA uses in Manufacturing.
An initial layout proposal usually takes about 3–5 days after MASA receives the output and process requirements, with layout and capacity planned against the Automated Sanding Lines project scope.
Yes. Consumables-only orders are available through MASA’s own consumables plant, covering the Sanding Consumables range.
Apply through the Partner Program. The current recruitment focus includes Southeast Asia, Turkey, and Central Asia, while applications from other markets are also welcome.
The confirmed local distributor handles end-user inquiries from its market. Partnership coverage and applications are managed through the Partner Program.
Share the workpiece details, finish requirements, and output target. MASA will recommend a suitable machine or line direction based on the production requirements.
Your inquiry is strictly confidential. A dedicated technical specialist will respond within 24 hours.